Privacy Policy

Data Controller Information

This privacy policy explains how tarnelvodi.top SARL ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at tarnelvodi.top or use our salon appointment conversion optimization services.

We are the data controller for the personal information we collect about you. Our contact details are:

Company: tarnelvodi.top SARL
Address: Rue Chimay 58, 4396 Esch-sur-Alzette, Luxembourg
Registration Number: RCSB264895
Email: [email protected]
Phone: +352 26711846

Data We Collect

We collect personal information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

Information You Provide

Contact details (name, email address, phone number) when you contact us
Business information when you enquire about our services
Communication preferences and marketing consent
Any other information you choose to share with us

Information Automatically Collected

Technical information (IP address, browser type, device information)
Usage data (pages visited, time spent on site, click patterns)
Cookie and tracking technology data (see our cookie policy for details)

How We Use Your Information

We use the personal data we collect for the following purposes and under the following legal bases:

Service Provision (Legal basis: Contract performance)

To provide salon appointment conversion optimization services
To respond to your enquiries and communications
To manage our business relationship with you

Business Operations (Legal basis: Legitimate interests)

To improve our website and services
To analyse website usage and performance
To prevent fraud and ensure website security

Marketing (Legal basis: Consent or legitimate interests)

To send you information about our services (with your consent)
To provide relevant content and recommendations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who help us operate our business (hosting, analytics, email services)
Professional advisers (lawyers, accountants, consultants)
Law enforcement or regulatory authorities when required by law
Third parties in connection with a business transfer or sale

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

Contact enquiries: 3 years from last contact
Client information: 7 years after contract termination for legal and tax purposes
Website analytics data: 26 months (Google Analytics default)
Marketing data: Until you withdraw consent or 3 years of inactivity

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Ask us to correct inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Ask us to limit how we use your data
Right to data portability: Request your data in a portable format
Right to object: Object to processing based on legitimate interests or for marketing
Right to withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

Adequacy decisions by the European Commission
Standard contractual clauses approved by the European Commission
Binding corporate rules or certification schemes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Access controls and authentication systems
Regular security assessments and updates
Staff training on data protection

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Phone: +352 26711846
Address: Rue Chimay 58, 4396 Esch-sur-Alzette, Luxembourg

You also have the right to lodge a complaint with the Luxembourg data protection authority (Commission nationale pour la protection des données - CNPD) if you believe we have not handled your personal data appropriately.

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